Olivia Zinn | Résumé

olivia [dot] zinn [at] gmail [dot] com

Education

University of Michigan, Ann Arbor

Bachelor of Science, Computer Science - School of Literature, Science, and the Arts - 1997-2001

Human Factors Engineering Short Course - School of Engineering - Summer 2005

Professional Experience

ProQuest - Ann Arbor, MI

User Experience Specialist, August 2007 - December 2008

• Collaborated with business stakeholders to refine product requirements
• Created wireframes and interaction flows to detail the IA, layout, and functionality of new feature
• Wrote UI specifications to accompany wireframes for implementation purposes
• Designed the visual appearance of the UI and produced graphics
• Authored web standards and accessibility compliant HTML/xHTML and CSS
• Performed competitive product analysis and authored executive report
• Observed usability testing and made recommendations for enhancements based upon finding
• Interviewed users, conducted focus groups, and gathered feedback on design direction and functionality

JSTOR - Ann Arbor, MI

Senior Interface Specialist, June 2007 – August 2007
Manager of User Interface Design, September 2005 – June 2007

• Managed interface staffing resources for all projects and defined processes for user-centered design activities
• Interpreted user feedback, made recommendations, and assisted in the prioritizing of new developmen
• Coached Interface Specialists and Assistants on design, documentation, and website maintenance
• Served in the role of lead Interface Specialist on projects, as needed

Interface Specialist, November 2004 – September 2005

• Served as lead designer for multiple projects
• Conducted contextual inquiry and task analysis for design of internal system
• Created wireframes and interaction flows to detail the IA, layout, and functionality of new features
• Authored web standards and accessibility compliant HTML/xHTML and CSS
• Wrote use-cases, scenarios, and interaction flows to support functional requirements
• Contributed to the evaluations of various content management systems
• Forged compromises among stakeholders representing diverse user populations
• Coordinated beta testing for new features, interpreted user feedback, and proposed enhancements

Interface Assistant, January 2003 – November 2004

• Maintained corporate website, and designed and implemented new content areas
• Created design comps, developed HTML prototypes, and wrote functional specifications for internal tools
• Conducted analysis of intranet needs for each department and proposed revised IA

University of Michigan, School of Engineering - Ann Arbor, MI

Teaching Assistant, Technical Communications Department, September-December 2001

• Taught a weekly lab for Technical Communications 450 – Website Design and Documentation
• Instructed students on HTML, CSS, and Adobe Photoshop

Web Elite, Inc. - Ann Arbor, MI

Marketing Assistant, June – October 2001

• Performed competitive analysis of other web development companies
• Wrote and edited press releases

Counseling Center of Ann Arbor - Ann Arbor, MI

Accounts Receivable Manager, July 1999 – May 2001

• Designed and developed clinic website

Summary of UX/Design Skills

Information Architecture and Interaction Design

• Requirements and functional specifications
• Personas, use-cases, user scenarios, and storycards
• Wireframes, site maps, and interaction flow diagrams
• Visual design comps, design briefs, and style guides
• HTML/CSS prototypes
• Paper prototypes and participatory design workshops

User Research and Testing

• Contextual inquiry and task analysis
• User observation and usability testing
• Focus groups and user interviews
• Heuristic evaluation and cognitive walk-through
• Competitive analysis and feature/content inventory
• Recommendations for enhancement based on findings

Project Management and Process Development

• Website strategy and business goal definition
• Experience with Agile software development processes and more traditional methodology
• Definition of new UI processes and team project management

Web design and development

• Web standard xHTML/HTML, CSS
• Accessibility (W3C WAI and ADA Section 508)
• Cross-browser testing and troubleshooting
• Image creation and editing using Adobe CS4
• Content management systems (primarily Serena Collage)
• JavaScript, PHP, Java, C/C++