Olivia Zinn | Résumé
olivia [dot] zinn [at] gmail [dot] com
Education
University of Michigan, Ann Arbor
Bachelor of Science, Computer Science - School of Literature, Science, and the Arts -
1997-2001
Human Factors Engineering Short Course - School of Engineering - Summer 2005
Professional Experience
ProQuest - Ann Arbor, MI
User Experience Specialist, August 2007 - December 2008
- Collaborated with business stakeholders to refine product requirements
- Created wireframes and interaction flows to detail the IA, layout, and functionality of new feature
- Wrote UI specifications to accompany wireframes for implementation purposes
- Designed the visual appearance of the UI and produced graphics
- Authored web standards and accessibility compliant HTML/xHTML and CSS
- Performed competitive product analysis and authored executive report
- Observed usability testing and made recommendations for enhancements based upon finding
- Interviewed users, conducted focus groups, and gathered feedback on design direction and functionality
JSTOR - Ann Arbor, MI
Senior Interface Specialist, June 2007 – August 2007
Manager of User Interface Design, September 2005 – June 2007
- Managed interface staffing resources for all projects and defined processes for user-centered design activities
- Interpreted user feedback, made recommendations, and assisted in the prioritizing of new developmen
- Coached Interface Specialists and Assistants on design, documentation, and website maintenance
- Served in the role of lead Interface Specialist on projects, as needed
Interface Specialist, November 2004 – September 2005
- Served as lead designer for multiple projects
- Conducted contextual inquiry and task analysis for design of internal system
- Created wireframes and interaction flows to detail the IA, layout, and functionality of new features
- Authored web standards and accessibility compliant HTML/xHTML and CSS
- Wrote use-cases, scenarios, and interaction flows to support functional requirements
- Contributed to the evaluations of various content management systems
- Forged compromises among stakeholders representing diverse user populations
- Coordinated beta testing for new features, interpreted user feedback, and proposed enhancements
Interface Assistant, January 2003 – November 2004
- Maintained corporate website, and designed and implemented new content areas
- Created design comps, developed HTML prototypes, and wrote functional specifications for internal tools
- Conducted analysis of intranet needs for each department and proposed revised IA
University of Michigan, School of Engineering - Ann Arbor, MI
Teaching Assistant, Technical Communications Department, September-December 2001
- Taught a weekly lab for Technical Communications 450 – Website Design and Documentation
- Instructed students on HTML, CSS, and Adobe Photoshop
Web Elite, Inc. - Ann Arbor, MI
Marketing Assistant, June – October 2001
- Performed competitive analysis of other web development companies
- Wrote and edited press releases
Counseling Center of Ann Arbor - Ann Arbor, MI
Accounts Receivable Manager, July 1999 – May 2001
- Designed and developed clinic website
Summary of UX/Design Skills
Information Architecture and Interaction Design
- Requirements and functional specifications
- Personas, use-cases, user scenarios, and storycards
- Wireframes, site maps, and interaction flow diagrams
- Visual design comps, design briefs, and style guides
- HTML/CSS prototypes
- Paper prototypes and participatory design workshops
User Research and Testing
- Contextual inquiry and task analysis
- User observation and usability testing
- Focus groups and user interviews
- Heuristic evaluation and cognitive walk-through
- Competitive analysis and feature/content inventory
- Recommendations for enhancement based on findings
Project Management and Process Development
- Website strategy and business goal definition
- Experience with Agile software development processes and more traditional methodology
- Definition of new UI processes and team project management
Web design and development
- Web standard xHTML/HTML, CSS
- Accessibility (W3C WAI and ADA Section 508)
- Cross-browser testing and troubleshooting
- Image creation and editing using Adobe CS4
- Content management systems (primarily Serena Collage)
- JavaScript, PHP, Java, C/C++